About
As a United States Patent Agent, I know how to address your intellectual property needs with a rare balance of technical expertise, business understanding, and legal proficiency by leveraging your technology to turn your ideas into assets. Since 1994, I have been involved in every type of technology challenge and solution there is, whether it was in my role as a software developer, product manager, business development manager, or technology strategist. This means that you will benefit from my experience. With my intellectual property workshops and patent preparation & prosecution services, you'll receive the best programs and services tailored to suit your specific patent requirements. Lock down your intellectual property before someone beats you to the patent office.
My primary areas of technology: Cloud Computing; Saas; PaaS, Contact Center; Mobile Computing; Location-based Services; Big Data; Social Networking; IP Communications; VoIP; SIP; Satellite Imaging; Virtual Assistants.
Specialties: Intellectual Property; Patents; Social Media; Patent application preparation and prosecution; Patent Portfolio Management; Patent Law; Patent Drafting; Preissuance Submissions.
Work history
Marin Patents, LLP
A broad spectrum of IP assistance with patents and patentable properties. Patent Workshops, US Patent Filing & Prosecution, Patent Search, and more.
Strategic Consultant - Aria Solutions
Responsible for evaluating, recommending, and creating innovative growth strategies for large complex clients to transform the way they do business. Coupled strong technological awareness with deep business understanding and clear thinking to understand client challenges, articulate potential solutions and influence strategic direction. Helped clients achieve competitive advantage by linking business requirements to customer and technology strategies both in the contact center and in the back office. Re-strategized their entire business with the customer at the center by converting customer care from a "factory process" to a focus on the optimization of complex business processes, including those that extend outside the traditional contact center, in a customer-centric business. Used technology developed both in-house and from Genesys Telecommunications. Aria Solutions is a Genesys Certified Gold Partner.
Principal & Technology Strategist - Twentyseven Communications
Delivered keynotes and technology workshops to entrepreneurs and businesses on social media strategy and multi-channel customer experience.
Partner - Discreet Math Group LLC
Partner of firm focused on bringing years of experience in advanced analysis and strategic thinking to bear on real-world client problems with a focus on complex system dynamics, such as large contact centers, social networks within enterprises or including enterprise participants, and complex business processes involving active participation by people. Discreet Math Group was acquired by Aria Solutions, Inc. - October 2009
Senior Business Development Manager - IP Contact Centers & Emerging Technology - Genesys Telecommunications USA
Developed and consolidated corporate strategy emerging technologies by working closely with key Genesys executives, Alcatel-Lucent executives, partners and customers, globally, to increase market share and profitability with the IP Contact Center line of products with a focus on SIP for premise-based, self-hosted and SaaS contact center software systems.
• Increased sales of Genesys SIP solution by over 200% by motivating & educating the international sales force on the product as well as competing products.
• Ensured key initiatives to drive mid-term revenue generation through the development of effective go-to-market strategies with large channel partners.
• Educated and enabled internal sales efforts to gain market acceptance with corporate IP strategic initiatives.
Channel Development Manager - Europe, Middle East & Africa - Genesys Telecommunications UK
Developed new and existing channel partners to increase sales of the Genesys mid-market software product suite for contact centre market initiative within Europe, Middle East and Africa.
• Increased sales by 30% in 2 years through channel activation efforts and partner education.
• My region represented 70% of global mid-market revenue
• Product positioning and shaping opportunities at industry trade shows and events
• Closed new business through partner sales opportunities.
Product Line Manager - SaaS Voice Portal & Mid-market - Genesys Telecommunications USA
Managed and developed multiple emerging product lines for interactive voice response (IVR) and mid-market contact center technologies including market planning, product proposals, requirements analysis, definitional and beta customer programs, world-wide readiness, sales support, business development, and market launch.
• Identified a $50M market opportunity by pioneering a new IVR product line from initial conception through production product launch.
• Solution voted product of the year for multiple years by industry periodicals.
Business Development - Mergers and Acquisitions - Alcatel-Lucent FRANCE
Technical lead on an initiative to acquire a voice portal company to expand into the interactive voice response IVR/VoiceXML portal software market. This effort led to the acquisition of Telera Systems, a SaaS voice portal, in April 2002 and the creation of the Genesys Voice Platform (GVP) Initiative.
