Methods for handling voice and data teleservices through mobile devices with asynchronous communication

特許 権利維持 The cloud computing technology where cloud-based contact centre having the cloud-implemented automatic call distributor (acd) which automatically creates event and detect communication interruption. The invention comprises of a method of assigning every ongoing communication between the agent and customer as an event which further comprises of tags that are further use for connecting calls in future between same agent and the customer. The generated tag is opened after undesired disconnection of call from either customer or agent end which is closed only when the call is connected again after resolving fault and the customer.